FAQs

We want you to always look and feel your best in every garment you purchase from us.

Yes in fact all of our garments are made within the Greater Toronto Area. We like to keep our suppliers close as possible to assure the quality and assure proper working wages and conditions.

We focusing on using all-natural materials and we stay away from the use of synthetics. This assures that at the end of the garment’s lifecycle they will properly break down and return to the earth. As well we assure you that our textiles come from the world’s best mills in countries that use high-quality materials and safe dyes.

Absolutely please contact us with the information provided in the contact us page and we would be happy to assist in making you a custom garment based on any of the garments we’ve made before.

Orders & Returns

We take pride in our quality and manufacturing.

Merchandise in its original, undamaged and unused condition, with tags, may be returned for exchange or refund within 14 days of the shipping date. All returns and exchanges must be accompanied by the original receipt.

Once the returned merchandise has been quality checked and approved, a refund will be issued to the original method of payment and a confirmation e-mail will be sent to you.

Please allow 5 business days for your refund to be processed. It may take your financial institution additional time to process the transaction and post the refund to your account.

We offer complimentary maintenance and minor repairs to you, the original owner, for the lifetime of your tailored garment. If you find yourself in need of minor repairs, such as a fixed seam, a replacement button, or other minor repairs, simply reach out to our customer service team and we can provide you with further instruction. Once the item has been shipped back to us, at the cost of the customer, we will be happy to arrange for minor repairs. Archer The Fourth will cover the cost of the minor repairs and maintenance of the garment. Please allow a total of 30 days for the shipping, repair, and return of the garment. Please note that this warranty only covers manufacturing defects. This does not cover alterations, or damaged product such as natural wear and tear, stains, or any other damage caused by the owner of the garment.

In preparation for this repair, we kindly ask that you, in respect of our professional tailors, have the garment dry-cleaned before returning for maintenance repairs.

Modifying an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. Please contact Customer Care if you would like to make changes to an existing order. Our Customer Care team will help facilitate any changes before the order enters the shipping queue.

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

The prices listed on individual product pages are calculated based on the location you are shopping from. For orders that are placed within Canada, customers will be charged federal and provincial sales taxes — these depend on which province the order is being shipped to.

We ship to over 40 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees, and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

Privacy Policy

We are committed to protecting the privacy of our customer’s personal information.

We maintain a detailed record of the purchases that you have made with us. We store any information that you provide to us that will be relevant to supporting your wardrobe needs including your personal contact information. We only collect personal information that you have voluntarily provided to us. We may also collect personal information from you when you make on-line purchases including your name, e-mail and postal addresses, phone number(s), encrypted credit card information, and product interest information.

We will not sell or disclose to third parties any personal information we collect, except as described herein or as you otherwise consent. We may disclose some information with our service providers and suppliers, such as home address information to our mailing house or third party systems support specialists who are contracted to keep our systems operational. Each of our service providers and suppliers are contractually bound to protect the confidentiality of our customer information and may only use such information for the purposes of performing services on our behalf.

We use safeguards to protect against unauthorized access to your personal information we have about you.

We keep your personal information only for as long as it remains necessary or relevant for the purposes set out in this Privacy Policy or as required by law.

The protection of your personal information is of the utmost concern. This Privacy Policy may be updated from time-to-time. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether or not we use their information in this different manner. Whenever we update this Privacy Policy statement, we will change the date on the statement below to indicate that revisions were made. We reserve the right to change this Privacy Policy at any time.

You can, at any time, access the personal information we have collected about you, modify it, or ask us to delete it. To do so, or if you have any questions or comments regarding this policy, please contact us.

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